Responsible Gaming at 999hb

Our Commitment to You

At 999hb, responsible gaming is not a policy checkbox — it is the foundation of how we operate. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi and every corner of Bangladesh, and we recognise that for a small number of people, gambling can shift from entertainment into something that causes real harm to themselves and the people around them.

We have built a suite of player-protection tools directly into the 999hb platform. These tools are available to every registered player at no cost and without any impact on their ability to enjoy our games when used responsibly. We also train our support team to identify early signs of harmful gambling behaviour and to reach out proactively when patterns of concern are detected.

Player Protection Tools

999hb provides the following tools to help you keep gambling within safe, enjoyable boundaries. To activate any tool, contact our support team at [email protected] or use the settings area of your account:

All player-protection tools are free and permanently available. Activating a limit, time-out or self-exclusion will never result in a penalty or affect any earned bonus balance. 999hb supports every player's right to manage their own experience.

21+ Age Verification

999hb enforces a strict minimum age policy. You must be 21 years of age or older to register an account, make deposits, place bets or withdraw winnings on the 999hb platform. This rule applies to all players regardless of location within Bangladesh.

Age verification is conducted as part of our KYC (Know Your Customer) process, which every player must complete before the first withdrawal can be processed. The following documents are accepted for age and identity verification:

• National Identity Card (NID) issued by the Bangladesh Election Commission — front and back copy required.
• Valid Bangladeshi passport — the personal data page showing name, date of birth and photograph.
• Bangladesh driving licence issued by the Bangladesh Road Transport Authority (BRTA).
• Birth certificate combined with a secondary photo ID for players aged 21–25 where a primary ID is not yet available.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious at first. The following are common warning signs that gambling may be becoming harmful. If you recognise several of these in yourself or someone you know, please seek support immediately:

• Spending more money or time gambling than you originally intended, and finding it difficult to stop once you start.
• Gambling to recover money you have previously lost — sometimes called 'chasing losses'.
• Borrowing money from family, friends or financial institutions specifically to fund gambling activity.
• Neglecting work, family responsibilities or personal health because of time spent gambling or thinking about gambling.
• Feeling restless, irritable or anxious when not gambling, or using gambling as a way to escape stress, anxiety or depression.
• Hiding your gambling activity from family members, partners or close friends, or lying about how much you have spent.
• Increasing your bet sizes progressively in order to get the same level of excitement or thrill from gambling.

If you are unsure whether your gambling habits are becoming a problem, we encourage you to complete a self-assessment using the GamCare or Gamblers Anonymous questionnaire, both of which are freely available online. You can also speak to our 24/7 support team in complete confidence at any time.

How to Play Safely at 999hb

Responsible gambling starts with a few simple habits. Whether you are placing cricket bets, playing slots, or enjoying live casino games, the following principles will help you keep your experience positive:

• Set a gambling budget before you start each session — decide in advance exactly how much BDT you are comfortable spending and treat that amount as your total entertainment cost, not an investment.
• Never gamble when you are emotionally distressed, tired, under the influence of alcohol, or in a rush to make decisions. Good decisions require a calm, clear head.
• Take regular breaks during long gaming sessions. Step away for at least 10–15 minutes every hour, and give yourself time to reflect on your session before deciding to continue.
• Accept that losses are a normal part of gambling. Every game on 999hb has a built-in house edge; no betting strategy guarantees profit over time. Play for enjoyment, not to generate income.
• Keep gambling separate from your essential finances. Never use money earmarked for rent, bills, groceries, school fees or emergency savings to fund gambling on 999hb.
• Use 999hb's built-in tools proactively — set your deposit limit and session time limit before you start playing, rather than waiting until you feel you need them.

Self-Exclusion: How It Works

Self-exclusion is the most powerful responsible gaming tool available on 999hb. It is designed for players who feel that gambling is having a significant negative impact on their life and who need a firm, enforceable barrier to help them stop. Self-exclusion is not a light-touch option — once activated, it cannot be reversed before the selected period expires.

To request self-exclusion from 999hb, please contact our support team directly at [email protected] with the subject line 'Self-Exclusion Request'. Include your registered account username or mobile number, your preferred exclusion period, and a brief description of your reason for requesting exclusion. Our team will action your request within 24 hours and confirm by email or SMS once your account has been locked.

• Available exclusion periods: 6 months, 1 year, 3 years, or permanent exclusion. All periods are firm — no early terminations are granted under any circumstances.
• During self-exclusion: your account is fully suspended, you cannot log in, deposit, withdraw, place bets or claim any promotions. Any active bonuses are cancelled and their balances forfeited.
• Any real-money balance remaining in your account at the time of self-exclusion can be requested for withdrawal by contacting 999hb support before the lock is applied. Once the account is locked, balances are held in trust for the duration of the exclusion period.
• At the end of your self-exclusion period, your account will not be automatically reactivated. You must contact 999hb support and request reactivation, which includes a mandatory cooling-off conversation with our responsible gaming team before access is restored.

The 999hb Responsible Gaming Pledge

999hb commits to upholding the following standards as part of our ongoing responsible gaming programme. These are not aspirational goals — they are the minimum standards we hold ourselves to every day for every player across Bangladesh:

Get Help — Contact Our Support Team

If you feel that gambling is affecting your wellbeing, your finances, your relationships or your mental health, please do not wait. Reaching out early makes a real difference. Our support team is available 24 hours a day, 7 days a week, and all conversations about responsible gaming are treated with complete confidentiality. There is no judgment — only genuine support.

999hb also recommends that players experiencing serious gambling-related difficulties seek professional counselling support. Mental health professionals and financial advisors in Dhaka, Chittagong and other major Bangladeshi cities can provide guidance that goes beyond what a gaming platform's support team is qualified to offer. Your long-term wellbeing is more important to us than your activity on this platform.